Annual Support

Zope Corporation offers a suite of support offerings to assist all organizations with their Zope architected solutions.

Organizations often require specialized support and fast turn-around time. Zope's experienced staff is especially qualified to quickly and accurately answer technical inquiries. Over 250 customer engagements have produced a base of knowledgeable and professional expertise second-to-none. Five different support plans are available and vary with the nature of the supported Zope platform. There are economical, low-volume packages for smaller installations and 24/7/365 offerings with bundled site analysis for larger ones. Support packages bundle hours of technical support with value-added components. To discuss your requirements call (540) 361-1720 or email sales@zope.com.

Note: "Open Source" software means that technical support for non-time critical projects is available from the Zope community via the Internet at no cost.

Support Payment Authorization Form

The following defined terms describe our support plans:

1. Email & Web Access: Zope Corporation provides technical support through use of an email process that includes an automated tracking system, available via the web.
2. Phone Access: Support customers can access technical support representatives via a toll call with the appropriate package level.
3. Technical Support: Provides customers with extra sources for evaluating, diagnosing and solving technical issues. Technical support does not include custom application development or training. Although Zope Corporation strives to resolve every support issue quickly and without custom work, there are situations that may require customization.
4. Custom Application: Includes any application not on the list of Supported Applications e.g., modified versions and/or distributions of the Supported Applications themselves as well as locally developed applications.
5. Supported System: This is a suite of hardware and software for which Technical Support is required. Supported Systems must be identified prior to the commencement of work involving the Supported System.
6. Priority Bug Fixes: Zope Corporation's ongoing quality assurance initiatives take into account issues of importance to enterprise-class support clients.

Terms and Conditions

1. Payment for all support offerings must be made in advance.
2. Individual package offerings cannot be unbundled.
3. Customers agree to provide support personnel with access to the supported system via one of the Supported Remote Control Software packages.
4. Customers may upgrade support agreements to higher levels within fifteen (15) calendar days of purchase with the full purchase price credited to the higher priced offering. Support programs may not be downgraded.
5. Support package are not transferable and not refundable.

All comments, responses, information and/or materials submitted to Zope Corporation (ZC) by customers engaging ZC through the purchase of support contracts, shall be considered non-confidential and the property of Zope Corporation. By requesting ZC paid-support customers agree to assign to Zope Corporation, at no charge, all worldwide rights, title and interest in copyrights and other intellectual property rights to the support process and solution. Zope Corporation shall be free to use and/or disseminate support solutions on an unrestricted basis for any purpose along with the customer name and appropriately referenced information. All paid support customers attest to having authority for the support request and are legally able to commit the contracting organization to these terms and conditions.

I have been working with Internet technology and its challenges since 1989 and our most difficult task is to quickly convert legacy applications and data into a web based application. The best example of this legacy application was the Navy's Engineering Change Proposal Application. An automated tool was supposed to streamline a very common business task. Many contractors and application developers have attempted to automate this process and have failed. We turned to the development product ZOPE and have completely rewritten the meaning of legacy conversions. The ECP application was developed under ZOPE and accepted after an extensive competitive development process.
- James Glenn, Internet Branch Head Code J561, Space and Electronic Warfare Command, System Support Center Charleston, U.S. Navy Internet Manager